My Ban ended Last October, medical reports were returned in November but I am in a bit of a fix as my husband is over 70 and where we live there is no where I can groceries without a car.
You will have to persevere using the 6806 number. I rung it frequently and it comes up with either an automated female voice saying to call back later or simply an engaged dialling tone.
If you just keep trying the number you should eventually trip onto the system where you select which department you want. You will then have to wait 10/15 minutes until someone answers.
It is a very frustrating system to use but if you constantly ring it you will eventually get through.
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