I attended a DDR course a couple of weeks ago, but I hadn't read their terms and conditions and didn't realise that I was supposed to take photo ID and it would have taken me all morning to go home and back by bus and train and I couldn't think of anyone who could bring it down for me. I even walked to the local custody centre as they've got my photo there, but they said they were too busy to print it out. By the time I got back to the course, I had thought of someone who could possibly bring my passport down, but by now it was an hour past the start time and the instructor refused to let me in and the battery on my phone had run out, so I just gave up and went home. And now it seems like I'm not going to get my money back - it's in their terms and conditions which apparently I agreed to by clicking a button when I paid for the course. However, I've been looking at the guidelines for running a DDR course - https://www.gov.uk/guidance/run-a-drink-drive-rehabilitation-scheme-course#register-participants-and-check-their-identities - and it seems like they really don't need to be so strict, I could have brought my passport the next saturday. So do you think I've got a case for getting my money back? And if so, how?