Hardluck
Member
No worries. It’s a game of brinkmanship and keeping them going, and not saying the wrong thing. At least you’re doing letters and not phone calls. Best way to eke it out, and phone calls always work in their favour.
Not a game I've much experienced in to be honest haha! I refused to communicate by phone, I want written evidence I can keep saved of everything, no surprises from them. I spoke to them once on the phone and they were snotty and rude, which I complained about in my first complaint letter (they accepted this point) and have not spoke to them since.
It's been a very busy Christmas with my career and life in general, but I did receive access to their closed network and the 7 documents they had regarding my case. I haven't really had a good chance to print them, let alone sift through everything from then yet to build my next letter around. New career, lots of assessments, not a lot of time. They've sent a "Final Reminder" letter to me this week with the usual threats and blah blah, so I will send a letter next week making a short apology for the delay but, as I have told them previously, I am in a critical point of my training and that takes precedent and I will get back to them as soon as I reasonably can.
It will be a slog though. I haven't much experience in this area at all, I have seven documents to work through to figure out where they got each of their costs from, and if there's any way to get them to cut some costs. I note the actual vehicle cost was just over half of the costs they are trying to dump on me. I just want to get them to agree to half as a one off payment, and close this case for good. Any suggestions/experiences any one has already had in the negotiation bit?
it made no difference, so my advice is don't sign it, if you do, you are agreeing to any costs levelled at you.
Unfortunately I did sign it, just making statements to them that it is on the understanding that they do all they can to minimise costs, for what it is worth. I do not mind paying my dues, if some of the costs can be mitigated.