Fantastic thank you, so first port of call is highlighting them jumping the gun with the TP form and a breakdown of costs, then query them?
I’ve no huge issue in paying, I’ve issue with being taken for a ride.
Will definitely take you up on offer of help with letter. I can write formally fairly well but I don’t know what I’m talking about here!
Definitely highlight your surprise and displeasure that the car has been repaired before the letter was sent. Ask them to explain their actions.
Main priority is the final bill. Insist on getting all the detail - reports, estimates, bills and colour photographs. The photos they sent me were useless and initially just a black and white copy.